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Family members can run and tell whatever to management and 99% of the time that’s what they go by however you have some family members that just think they knows every thing and they don’t example: A no lift facility means just that. If you work in the field then you know what I’m talking about but back on topic. Family member gets mad because aid/aids going to use sit to stand lift cause resident want help stand. Gets mad and calls aid outta her name then proceeds to smile and laugh at what he/she just said and states that they will be writing a(n) email to administrator


Where is the justice for the workers? If the tables were turned and worker called family member outta their name the worker will surely be terminated no questions asked. So how should this matter be handled now it’s the other way around?

I get it what it means to be called outta your name. My mother was from the south, and so I know exactly what you mean.

I always said that working in these facilities or hospitals attract the worst kinds of people to deal with. People are more aggressive than ever.
Sometimes it's the family members who present the most chaos by cursing at personnel and being downright disrespectful. Document the incident. Nothing is never done or followed up by admins. Unfortunately, this happens a lot in hospital emergency rooms where you have people coming in from all walks of life.
I have had some doozies of home care clients who thought they could hurl all types of insults to me. Family members were worst and thought I was the help. One woman went too far with her mouth. I left and never went back. I called the agency that night and said I was done. She was ninety four and was a holy terror. She literally ran aides out of her house. She would threaten to call the police on the aides and even hit one of the aides and then lied and said the aide hit her.
She blocked me with her walker and wouldn't allow me to leave while threatening elder abuse if I tried to touch her.
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Reply to Scampie1
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What possible repercussions can happen to a family member of a resident who called you an inappropriate name?? The employee is always expected to maintain professionalism in a work environment, even when residents and family members are not. That's how jobs have been since the dawn of time.

If I were you, I would alert administration to the incident that transpired, before the foul mouthed family member writes an email, so you can go on record giving your side of the story. But don't expect action to be taken against the family member, except maybe for admin to ask them to refrain from cussing or using slurs of any kind. I hope so, for your sake.
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Reply to lealonnie1
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I'm assuming you are a health care worker? What I would do first is talk to your supervisor, see what their attitude about it is. Some employers care about their employees and will not condone clients (or family of clients) offending their dignity. Others, not so much.

I didn't work in the healthcare field, but I managed employees who provided support to individuals who could be, at times, let's say excitable. My employees knew they did not have to endure insults and offensive language from clients, and they would have my support to remove themselves from the situation. In this context, that might look like leaving the room (if safe to do so), telling the offender you will not be spoken to that way, or even calling security to have them removed.

Once you find out what their approach is, you can make your decision if it's something you can live with.
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Reply to iameli
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Be pre-emptive and let the administrator know what happened and relay it in a calm manner. They get paid to handle situations like this. I doubt it's OK to let family members call workers derogatory names.
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Reply to LyndeeNew
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I looked up what it meant, its apparently replacing the person's name with an insulting word. I was interested in what was said to Worth, but I get the jist.
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Reply to pamzimmrrt
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Not sure what you mean by "calls a worker outta their name"
But If you are employed by a facility and the regulations there are "No Lift" and you follow those regulations you can not possibly get in trouble. (If you do I would take that up with HR)
If a family member has a problem with the regulations you tell them to talk to someone that can address their concerns.
Never answer a question or give advice that is "above your paygrade"
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Reply to Grandma1954
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https://en.wiktionary.org/wiki/call_out_of_one%27s_name
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Reply to BarbBrooklyn
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I will agree that families often have unrealistic expectations but I have no idea what else you are saying or what calling someone "outta their name" means.
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Reply to cwillie
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Ok, I'll admit it,, what the heck does "call outta her name" even mean? i assume it's bad,,,
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Reply to pamzimmrrt
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iameli Jul 2, 2024
I googled it...it means cursing at them
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